ELITE HEALTH CARE SYSTEMS
PATIENT/FAMILY SERVICES VOLUNTEER
The Patient/Family Services Volunteer provides various services as needed or requested to patients and their families including supportive care, comfort, and caregiver relief.
REPORTS TO: Volunteer Coordinator
Education: Completion of hospice volunteer training program.
Core Competencies: Ability to deal with death and dying comfortably and demonstrate good listening skills. Willingness to participate in on-going programs and peer support groups. Make a time commitment of one year to serve a minimum of two hours a week as needed.
Other: Valid driver’s license and auto insurance
FUNCTIONS & RESPONSIBILITIES:
- Initiates and maintains contact with assigned patient/family.
- Offers various forms of assistance, comfort measure, supportive services, including reading to and writing for patient, sitting at bedside, especially during dying process and caregiver relief for families.
- Assists patients and families to cope with problems of terminal illness and death; helps them to express feelings and concerns.
- Completes written reports of contact and submits to the Volunteer Coordinator.
- Refers to the Volunteer Coordinator any immediate needs, problems or concerns.
- Attends on-going education programs and peer support groups, as requested.
- Continues to provide emotional support to family during bereavement as appropriate or recommend bereavement follow-up by others.
The above statements reflect the general duties considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all work requirements that maybe inherent in the position.
- Evidence of good physical and mental health.
- Able to lift 40 lbs. from floor to waist and waist to shoulder.
- Able to lift 25 lbs. from shoulder to overhead.
- Able to perform patient transfers, utilizing appropriate techniques, up to 150 lbs
- Average vision/hearing
- Frequent bending and reaching
- Repetitive standing, walking and use of hands.
- Phone communication skills.
- Able to drive a car to patient homes 2 to 4 hours per day.
Protective Equipment Required = As required by task and procedure
Exposure/Risk Category = II – Exposure to blood, blood products and body fluids not likely but may occur
HIPAA Level = 2